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Customer Care Specialist

Squaremouth is hiring agents to join our non-traditional call center.

No cold calling, sales or other traditional call center goals involved.

This position is hourly paid.

 

Start Date - May 2018

 

Responsibilities

Our Customer Care Specialists are in charge of handling the entire travel insurance experience, from helping to navigate our website and understanding coverage before the purchase, to providing emergency assistance during the trip and assisting with the claim after returning home.

 

Pay Scale

Competitive pay with internal progression opportunities and daily paid lunch hour.

Offices open 8am to 10pm daily - $13.50 per hour - plus annual CPI increase

 

Available Shifts

Full Time - 40 hours per week

Monday through Thursday

Second Shift: 12:00 to 22:00

Thursday through Sunday

First Shift: 08:00 to 18:00

Second Shift: 12:00 to 22:00

 

All our shifts are 10 hours, with a 4 day work week.

 

Insurance Licensing

All Squaremouth employees must successfully complete a background check. We will then apply on your behalf for the legally required 0241 Travel Insurance Agent license. This does not involve a course or test.

Agents then have the option to obtain the 0215 Life, Health and Variable Annuities license within 6 months of employment. Squaremouth will organize and pay for the following:

  • 60 Hour Online Pre-Licensing Course, including 90 days of access to practice exams
  • 2 attempts at the Florida State Exam for 30 days following completion of the Pre-Licensing Course
  • 0215 License Application
  • Current Textbook

 

Training

Two Week Training

Week 1: 4 days classroom style Tuesday through Friday, 10am to 5pm

Week 2: 4 days on-the-job training Monday through Thursday, 9am to 5pm


On-going training during shifts

 

Required Skills

Strong customer service and computer skills.

Excellent written and oral communication skills.

Attention to detail is imperative.

A commitment to incredible customer service and excellence in everything you do.

Consistent punctuality and reliableness. 

The ability to work independently and in a team environment.

Insurance experience is a plus, but not required.

 

Education/ Work Requirements

Customer service and/or call center experience preferred.

Squaremouth will conduct a background verification.

Background verification must not inhibit ability to obtain travel insurance licenses.

Hourly rate for this position is non-negotiable.

Agent must be local to the St Petersburg area and able to work from our Central Avenue office.

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